Privacy Policy
Introduction
At Dannielle Young Mediation, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (www.dymediation.com.au), book appointments, or engage with our services.
What Information We Collect
We may collect the following types of personal information: - Name and contact details (email address, phone number) - Information provided via our contact or appointment forms - Details about your mediation matter (for conflict checks and service provision) - Referral source (how you found our service) - Any correspondence or communication with us
How We Use Your Information
We use your information to: - Respond to enquiries and provide mediation services - Schedule and manage appointments - Conduct conflict checks and assess suitability for mediation - Send invoices, receipts, and service-related communications - Improve our website and services - Comply with legal and professional obligations
How We Store and Protect Your Information
Personal information is stored securely on password-protected systems, including Google Drive and Microsoft Teams.
Access to client files is restricted to Dannielle Young.
We maintain professional confidentiality and comply with all relevant laws and regulations regarding data protection.
Sharing Your Information
We do not sell or share your personal information with third parties except: - As required by law or regulation - When necessary to provide our services (for example, sending documents to both parties in a mediation) - With your explicit consent
Cookies and Website Analytics
Our website may use cookies and analytics tools to improve user experience and monitor website performance. These tools may collect non-identifiable information such as browser type, pages visited, and time spent on the site.
Your Rights
You have the right to: - Access your personal information held by us - Request correction of inaccurate information - Withdraw consent (where applicable) - Request deletion of your data, subject to legal and professional obligations
To exercise your rights, please contact us at dy@dymediation.com.au.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact Dannielle Young at dy@dymediation.com.au.
Last updated: 5 December 2025